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Frequently Asked Questions
Installation
Can I use the evaluation software on several computers?

Do I have to have Windows NT or Windows 2000 to run LibrarySvr?

What operating systems does Librarian run on?

Why do I get an error when installing on Windows NT or Windows 2000?

Why don't I see anything in the list when I click on Visit Library?

The evaluation license expires when I run LibraryCard and LibraryCardPublisher for the first time. What could be wrong?
     
Operations
  How do I create a backup of my library?

Where does LibraryCard store backups of my documents?

How do I synchronize the library project list?

How do I synchronize the library project document list?

I can't visit the Library. What could be wrong?
   
Not Covered? Email your questions to support@winlib.com 
   
Answers to Frequently Asked Questions
Can I use the evaluation software on several computers?
Yes. There is no restriction upon the number of computers that you can install the evaluation software on.
  

Do I have to have Windows NT or Windows 2000 to run LibrarySvr?
No.  LibrarySvr runs on Windows 98, Windows NT and Windows 2000.  Its your decision as to which operating system you deploy LibrarySvr on.  You can deploy LibraryCard and LibrarySvr on any mix of these operating systems.
  

What operating systems does Librarian run on?
  • Windows 95
  • Windows 98
  • Windows NT4
  • Windows 2000
  

Why do I get an error when installing on Windows NT or Windows 2000?
The install program will fail if you attempt to install the applications on Windows NT or Windows 2000 if you are logged on using an account that does not have sufficient privilege to install software.  Before running the install program make sure you are logged on using an account with administrative privileges.  If you are unsure, consult your systems administrator or your Windows NT or Windows 2000 user manual.
  

Why don't I see anything in the list when I click on Visit Library?

There are two reasons why this might happen. 

The first reason is the most common.  Before you can Visit Library you must first have a valid Library Card certificate issued to you by LibrarySvr.  See the LibrarySvr on-line help system for details on how to set-up users and create Library Card Certificates.  Once LibrarySvr has issued a certificate for you, you must then import the certificate into your LibraryCard application.  You will find the "Import Certificate" facility on the "Library" menu.  On-line help is available in LibraryCard for this operation. 

The second reason is that you are not logged on to your computer or domain with the user account that you were using when you imported your Library Card Certificate.  You must use the same account that you were using when you imported your Library Card Certificate.  If you wish to continue using this account you can proceed by getting a new Library Card Certificate from LibrarySvr and importing it into LibraryCard.  Once you do this, the certificate on the original account is automatically invalidated.

  

The evaluation license expires when I run LibraryCard and LibraryCardPublisher for the first time. What could be wrong?
We have tracked down and repaired a bug in the InstallShield installation script that was causing immediate expiration of the evaluation license. If you experience this problem then please follow this workaround.

Go to the directory in which you have installed Librarian. You will find a subdirectory called LibraryCard. Delete the LibraryCard subdirectory. Run the install program again. Proceed to the third dialog box that displays your user name and the evaluation license code. Click here for a valid evaluation license code. Type the new evaluation code into the dialog box and proceed with the installation as normal.
  

How do I create a backup of my library?
All of the documents and projects that you add to the library are stored under the root path for the library.  See the on-line help for Set Root Path.  LibrarySvr only uses flat files for storing your documents and the indexes that LibrarySvr itself maintains.  This facilitates easy backup of the library as there are no third-party databases involved.

Begin the process by ensuring that all LibraryCard clients are logged off.  Ask all users to exit from LibraryCard.

Exit from LibrarySvr.   (On-line backups are not supported yet).

Use your backup application to create a backup of the root folder and all of its contents and sub-folders.  You can use a combination of full backups and incremental backups.  See your backup application user manual for details of backup strategies.

  

Where does LibraryCard store backups of my documents?
When you retrieve a document from the library, LibraryCard gives you the option of backing up the documents that are already on your local disk.  Backed up documents are copied to a location called the backup root path.  You can find out where this is by invoking the option to retrieve a document from the library.  A dialog box is displayed.  The backup root path is shown at the bottom of the dialog box.

Your document is copied into a sub-folder of the root path.  The root path holds a hierarchy of sub-folders that correspond to the library project hierarchy.  Locate the correct sub-folder in the hierarchy.  There you will find one or more sub-folders with names like LSRiNameHi1Lo9999.  These unusually named folders correspond to the internal name of the library project designated by the LibrarySvr application.  If there is only one of these folders then that folder contains your backed up document.  If there are several of these folders then you have to do a bit of investigation work to determine which one holds the documents you are looking for.  Go to LibraryCard and hold the mouse over the project that you are working with.  After a few moments the tip window is displayed.  Quickly move the mouse onto the window before it disappears.  Click on the tip window.  A new tip window is displayed which shows the internal name of the project.  Take a note of the internal name.  Go back to your folder in the backup root path.  You will find that the name of one of the folders corresponds to the internal name.  This is the folder that contains your backed up local documents.

  

How do I synchronize the library project list?
Select the root node in the library project list.  Double-click with the right mouse button.
  

How do I synchronize the library project document list?
Select the project that you want to synchronize.  Double-click with the right mouse button.
  

I can't visit the Libary. What could be wrong?
LibraryCard and LibraryCardPublisher use TCP/IP sockets to communicate with LibrarySvr.  You must ensure that TCP/IP is installed on your computer, otherwise the Librarian applications will not be able to communicate with each other.   See the ReadMe.txt document that comes with the download and CD.
  


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